Website: www.petrokemlanka.com
Seller: Petrokem Lanka (Pvt) Ltd
These Online Store Terms & Conditions govern the purchase of products through the Petrokem Lanka online store. By placing an order, you agree to be bound by these terms.
1. Eligibility to Purchase
Purchases may be made by individuals or businesses legally capable of entering into binding contracts under Sri Lankan law. Orders may be accepted or rejected at our discretion.
2. Product Information
We take reasonable care to ensure that product descriptions, specifications, and images displayed on the website are accurate. However:
- Product images are for illustrative purposes only
- Actual packaging, labeling, or appearance may vary
- Technical data is indicative and subject to change
3. Pricing
- All prices are displayed in Sri Lankan Rupees (LKR) unless stated otherwise
- Prices are subject to change without prior notice
- Taxes, delivery charges, or other applicable fees will be shown at checkout or on the invoice
4. Order Placement and Acceptance
- An order placed through the website constitutes an offer to purchase
- Order confirmation does not guarantee acceptance
- We reserve the right to cancel or refuse any order due to stock unavailability, pricing errors, or other operational reasons
If an order is cancelled after payment, a refund will be processed in accordance with our refund policy.
5. Payment Terms
- Full payment may be required before order processing unless otherwise agreed in writing
- Accepted payment methods will be displayed on the website
- Petrokem Lanka is not responsible for delays caused by third-party payment providers
6. Delivery and Dispatch
6.1 Delivery Timeframes
Delivery timelines provided on the website are estimates only and may vary based on:
- Product availability
- Delivery location
- Operational constraints
6.2 Sri Lankan Public & Company Holidays
Petrokem Lanka observes major Sri Lankan public holidays and company-declared holidays.
- Orders may be placed online at any time, including on holidays
- Order processing, dispatch, and delivery may not take place on announced holidays
- Any orders placed during such holidays will be processed on the next working day
A list of applicable holidays will be announced on the website and may be updated from time to time.
Petrokem Lanka shall not be held responsible for delivery delays resulting from such holidays.
6.3 Delivery Limitations
- Delivery services are subject to carrier availability
- Certain locations or products may have delivery restrictions
- Title and risk of goods pass to the customer upon dispatch unless otherwise stated
7. Cancellations and Modifications
- Orders may only be cancelled or modified before dispatch
- Once dispatched, cancellations or changes may not be possible
- Custom-packed or specially prepared products may not be eligible for cancellation
8. Returns and Refunds
Returns and refunds are subject to our Returns & Refund Policy, which forms part of these Terms.
Products must be unused, unopened, and in original condition unless defective.
9. Limitation of Liability
To the maximum extent permitted by law:
- Petrokem Lanka shall not be liable for indirect, incidental, or consequential losses
- Liability for any claim shall not exceed the value of the purchased product
10. Force Majeure
Petrokem Lanka shall not be liable for failure or delay in performance due to events beyond reasonable control, including but not limited to:
- Public holidays
- Government restrictions
- Transport disruptions
- Natural disasters
11. Governing Law
These Online Store Terms & Conditions are governed by the laws of Sri Lanka, and disputes shall be subject to the exclusive jurisdiction of Sri Lankan courts.
12. Contact Information
For questions regarding online orders, please contact:
Petrokem Lanka (Pvt) Ltd
Email: shop@petrokemlanka.com